Effective Date: October 1, 2025
Company Name: Coodle Rent -Tech Private Limited
Website: Coodle.co

Our Support Philosophy
We understand that parents already have enough on their plate. That’s why our goal is simple — to
deliver quick, compassionate, and solution-oriented support. Every interaction with Coodle is
guided by three principles: Empathy, Responsiveness, and Reliability.

How to Reach Us
You can connect with our support team through any of the following channels:
• Email: info@coodle.co
• Phone: +91 8904030610 (Mon–Fri, 10 AM – 4 PM)
• Website Chat: www.coodle.co
• WhatsApp Support: +91 8904030610

Response Timelines
We value your time and aim to respond promptly across all channels:
• Email: Within 24 hours
• Phone / WhatsApp: Immediate or within 1 hour during business hours
• Website Chat: Live support during business hours
Issue Categories & Resolution Timelines
Category
Examples
Booking Assistance
Gear selection, rental duration queries
Resolution Time
1–2 hours
Payment Queries
Delivery / Logistics
Gear Issues
General Inquiries
Escalation Process
Double charges, refund updates
Late or incorrect delivery
Damaged, malfunctioning, or missing parts
Policy details, feedback, suggestions
24–48 hours
Within 2 hours
1–2 hours
Within 24 hours
If your concern remains unresolved, we have a clear escalation system in place:
1. Request escalation via the same communication channel.
2. A Team Lead will review and respond within 24 hours.
3. If further review is needed, the matter will be escalated to Management, with a final resolution
provided within 48 hours.

Feedback & Complaints
We truly value your input and continuously strive to enhance your experience.
• Feedback Form: Automatically shared after each rental return.
• Email: info@coodle.co
Your suggestions help us grow and improve — thank you for sharing them.
Our Service Commitments
At Coodle, we’re committed to maintaining the highest standards of service and safety:
• Every gear item is thoroughly sanitized, safety-checked, and ready to use.
• We ensure on-time deliveries and pickups.
• Our team communicates professionally, clearly, and respectfully at all times.

Emergency Support
For urgent concerns such as wrong gear delivery or missing essential parts, please contact us
immediately at:
+91 8904030610 — Immediate Priority Handling.
Closing Note
Thank you for choosing Coodle. We’re here to make your parenting journey simpler, safer, and
more joyful—every step of the way