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421, 9th main, Vijayanagar, Bangalore - 560040
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Customer FAQ

Yes, contactless delivery is currently available and will continue to be an option even as the COVID-19 pandemic subsides. Just leave a note for your provider during checkout (in the ‘additional delivery information’ section) for no-contact delivery. We’ll drop off your gear at your location and text you when it has arrived.

The sooner, the better! It’s not uncommon for Stores / Associates to run out of cribs and other popular gear items during these times. We recommend booking as early as possible to be sure you are able to secure the baby equipment you need to make your parental experience as stress-free as possible.

No. We require full rental payment with Security Deposit at the time of booking. We are holding your items for you and are not making the items you’ve reserved available to other potential customers—kind of like a vacation rental reservation.

We accept Visa, MasterCard. We can charge cards of these types from customers anywhere in the world. We also have Gpay, Paytm, Phonepe ,PayPal option.

We count each day that you have the gear as one day. We do not double book days because we need time to inspect and clean the items to our very high standards. For example, if you are planning to use the equipment starting early evening on Monday and keep it until the following Monday morning, we would count that as 8 days.

Yes. As a general rule, we have a 7-day minimum rental period. However, Associates can decide to offer one day rentals on a special case subject to availability, such as party rentals. If you are interested in a 1- or 2-day rental, please reach out to the Associate to see if they can accommodate your request.

Yes! If you rent for more than 30 days, we’ll discount your order! (Discount will automatically be applied at checkout.)

As an aspiring baby equipment rental brand, Coodle serves families in Bengaluru as of now but we have future cities to be starting our rentals, Coimbatore, Hyderabad, Chennai. Our Independent Associates deliver and set up clean, safe and insured baby equipment to private residences, vacation rentals, hotels and even airports. Once you complete your order our Associate will be in contact to arrange specific delivery details.

Zero if the products are rented for a month with a minimum order of ₹ 4000. There may be extra fees for same day delivery, delivery outside of normal business hours, or on holidays. Please check with the Associate you would like to rent from to get the most accurate delivery costs. You are free to choose your own mode of delivery, or we can have the same shipped by Dunzo or Ola or any other delivery service .

The delivery fee includes delivery, setup of most items (excluding car seats, safety gates and other baby-proofing items), and pickup at the completion of a reservation. If for any reason if the partner has to return to the property for any reason that is outside of our control, there will be an additional trip fee. Typically, that fee is a one-way delivery fee to your location. Our website works on the honor system in that you pick the location that you understand is most appropriate. The delivery fees are determined by the distance and time from our location. We may have to contact you to adjust the delivery rate, if the wrong option is chosen by mistake.

Please call, text or email our Associate directly as soon as you know you’d like to modify your reservation for any reason (add items, remove items, extend dates, change dates, etc). You can find their contact information in your confirmation email. The Associate is the person who can make reservation modifications for you. The card you used to originally place your reservation will be charged for the changes. If you prefer to use a different card, just let our Associate know. Reservation date extensions requested less than 24 hours prior to the originally scheduled pick up time may be subject to an extension fee.

Yes! We sanitized all baby equipment. Babies’ immune systems are still developing and we understand that you as parents or grandparents rightfully expect clean, sanitized products. Items are inspected and cleaned after every pickup and then inspected and cleaned again before the next delivery.

You are responsible for the gear once it is delivered to you, and it must be returned in the condition it was received. Please do not allow any food or beverages in any equipment other than high chairs or booster chairs. Please do not allow smoking near any of the equipment as fibers and plastics can absorb the odor. If items are returned to us extra dirty (including vomit or diaper explosions) or smelling of smoke, you will be charged an additional detail cleaning fee per item. In the event that an item cannot be fully cleaned, or the smell of smoke removed, you will be charged the fair market value to replace the item. In the unfortunate event that an item is damaged, lost, or stolen you will be charged a reasonable fee to repair the item for fair market value (plus shipping) to replace the item.

Reservations placed prior to Friday March 20, 2021 with a rental date starting in March or April are fully refundable due to COVID-19. You may cancel all or any portion of your reservation up to three days before the delivery date and receive a refund of all applicable fees within 4 working days, except the service fee (the service fee will appear as a separate line item at checkout). If you cancel all or any portion of your reservation two days before the delivery date, you will receive a refund of 75% of all applicable fees except the service fee. If you cancel all or any portion of your reservation the day before or day of delivery, you will be charged in 50 %.

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